Patient Resources    »    FAQs

Billing & Insurance

Does EMS accept Medicare and Medicaid?

Yes.

Will Medicare and Medicaid pay for a yearly physical exam?

Yes.

What insurance companies does EMS accept?

We accept Affinity, GHI, HIP, Oxford Health Plans, and many more! Please visit the Insurances Page for all insurances we accept. If you have a question about a particular insurance and our policy, feel free to contact us.

What is a usual, customary, and reasonable (UCR) denial from my insurance carrier?

Insurance companies limit payments to a fee schedule that is known as this UCR. If you have questions about why your insurance company is not paying the full amount, please call them and find out. However, you are still responsible for the oustanding amounts on your account.

Is there a way to avoid it or a way to appeal the process?

Please call your insurance carrier for this information. Each insurance is different and the terms and conditions are tied to your particular contact.

Do you accept No-Fault and Worker's Compensation?

Of course! And we accept many other insurances as well. Please visit our insurance page for all information regarding insurances we accept.

I don't understand my EMS bill for my visit, who do I contact?

Please contact Joe or Laya at Billing Express. The Billing Express phone number is (718) 302-1111.

When am I required to pay for my appointment?

Please be prepared to pay for your visit on the day of your appointment. Also, do not forget that this payment includes co-pay.

How much is co-pay?

Co-pay will depend on your insurance carrier. You can find it on your insurance card. To find out more information, such as why your co-pay is what it is, please visit your insurance carrier's website or call them.

General

Where are you located, during what hours, and which physicians do you have available at those offices?

This information is easily accessible on the Location's Page. If you want information on a particular location, such as which doctor is avaiable, visit that location's page.

How do I schedule an appointment?

In order to schedule an appointment, just call us. The numbers are located below or on our location's page. If it is after hours (times can also be found on our location's page), you may have to wait till next morning to call.

What do I do if I cannot make an appointment?

Please make sure you call the office of your visit. This information can be found below. It is very important that you call twenty-four hours before, otherwise charges may apply.

What happens if I miss an appointment?

If you miss an appointment, you can reschedule. However, please try your best to make the appointment as there are other patients who might have needed that time. If you cannot make it, please make sure to call twenty-four hours before hand, otherwise you will be charged.

What do I do for after hours care or if I am in an emergency?

Please call the appropriate office and your call will be answered by the covering physician. If you really are in need of help, make sure to call a hospital or 911.

Medical Records

Is there a way for me to get a copy of my medical records?

Of course. You can contact our office ahead of time or just stop by the office where you go for your check-ups. The cost is 75 cents per page.

If I need my medical records sent to EMS, who do I send it to?

Please contact the office you need the records sent to. If helps if you call before sending it, that way we can be particularly prepared for its arrival and make sure the records are filed appropriately.

How do I get a copy of my immunization record?

We will provide it if required. Just give us a call or ask at the front desk at your next visit.

Office Visits

Are walk-ins welcome?

Walk-ins are always welcome! If you are in pain or need a doctor, we will see you.

If I am a new patient at EMS, what do I need to bring?

If you are a new patient, please bring your insurance card. For car accident patients (no-fault), please bring your insurance card, police report, and claim number. For worker's compensation or work accident, please bring your accident report, the insurance information, and worker compensation number.

If I am a new patient, which physician will I see?

If you ask for a specific physician, we can create an appointment for you. Otherwise, we will create an appointment for the next available physician or one that is most accommodating to your availability.

What can I expect on my first visit?

When you come in on your first visit, EMS will do a complete physical exam. Then there will be a couple of screenings: thyroid disorder screening, cholesterol, diabetes, hypertension, and other appropriate tests. Depending on the patient, we can also do STD screenings, osteoporosis, and pregnancy tests.

Test, Services, and Procedures

What special services does EMS provide?

We offer Laboratory/X-Ray, Occupational, Physical Therapy, and Vaccination Services. We also offer specialties in Cardiology, Neurology, Rehab Medicine, and General Medicine. But if you need other specialties, we can easily refer you. And if you have any questions, please call us!

Does EMS provide physicals?

We provide physicals to both children and adults. Whether its a work physical, sports physical, or other, we will make sure you are prepared.

If I need a refill, where do I go and who do I contact?

Contact the appropriate office for a refill. Please remember, you need a doctor's permission for a refill.

When can I expect my lab results and how will they be delivered to me?

The report is available two-three days after the blood is drawn. We will call you and let you know about report availability. You can come in and pick up your results. However, the report cannot be given over the phone.